WE KNOW THAT YOU WILL BE PLEASED WITH YOUR PURCHASES.. HOWEVER, THERE MAY BE OCCASIONS WHEN YOU WILL NEED TO RETURN ITEMS TO US.
NON RECEIPT OF ITEMS
If you have not received your items you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers. Unfortunately we cannot investigate non receipt deliveries after this time has elapsed.
RETURNS USING YOUR OWN METHOD OF DELIVERY
If you elect to return the defective product to us using your own method of delivery, we will refund up to 3.50 dollars of the costs incurred by you. This will only be refunded upon the receipt of proof of the carriage costs.
ITEMS DAMAGED IN TRANSIT
If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
ITEMS DAMAGED IN TRANSIT
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We inspect returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
If any of your purchases develop a defect, and it's more than 28 calendar days since receipt, then provided your item has been used and maintained in accordance with the instructions and not abused then you are entitled to a having the product repaired, should it not be economically viable to repair the product only then it will be replaced or credited should a suitable replacement not be available.
IF YOU CHANGE YOUR MIND
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 14 days of receipt of the item. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at our warehouse, we'll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers.(The Distance Selling Regulations do not apply to our Business customers).
NEED TO RETURN AN ITEM?
You can request a return completing our easy to use, online returns authorisation request form. Upon submission of return authorisation request form a member of our customer services team will contact you in writing to coordinate the return of your product. You will be issued a Returns Note clearly detailing the products that have been authorised to be returned for inspection by our technicians, any returned product that is not accompanied by an official Returns Note may result in your product not being credited or replace.